Frequently asked questions
1. What is raw Indian hair?
Raw Indian hair is 100% natural hair sourced directly from donors in India. It is unprocessed, ensuring the hair retains its natural texture, shine, and quality.
2. How is raw hair different from processed hair?
Raw hair has not undergone any chemical treatments, while processed hair is often treated to achieve specific textures or colors. This means raw hair maintains its natural cuticle direction, resulting in better durability and less tangling.
3. Where does your raw hair come from?
Our raw hair is ethically sourced from temples and individuals in India, ensuring quality and authenticity while supporting the local communities.
4. Can I color or chemically treat raw Indian hair?
Yes, raw Indian hair can be dyed, bleached, or chemically treated. However, we recommend consulting a professional stylist for the best results and to preserve the hair's quality.
5. How should I care for raw Indian hair?
To maintain the quality of your raw hair, wash it gently with sulfate-free shampoo, condition regularly, and avoid excessive heat styling. Keep it moisturized for optimum health.
6. What types of products do you offer?
We provide a variety of products, including bundle hair extensions, lace front wigs, closure pieces, and more. Our offerings come in various textures, lengths, and colors to suit different preferences.
7. Is there a return policy?
Yes, we have a return policy. We accept returns within 5 days of purchase, provided the hair is in its original condition. Please refer to our return policy page for more details.
8. How can I place an order?
You can place an order directly on our website by selecting your desired products, adding them to your cart, and proceeding to checkout. We accept various payment methods for your convenience.
9. What is the shipping time for my order?
Shipping times may vary by location. Typically, domestic orders are processed within 2-8 business days, while international orders may take 7-14 business days. You will receive a tracking number once your order is shipped.
10. Do you offer bulk purchasing options?
Yes, we do offer bulk purchase options for salons and businesses. Please contact us for more details and pricing.
11. How can I contact customer support?
You can reach our customer support team via email at kurkyhairco@gmail.com , or through our contact form on the website. We aim to respond to all inquiries within 24 hours.